Capture, approve and find your team’s guidance in Resolvix. One standalone knowledge-governance product gives agents answers to reuse and managers a clear view of what needs review.
Capture what your team solves, control what becomes official, and keep published guidance accountable. This is knowledge governance for daily operations.
Capture the symptom, cause and fix in an article. Let your team review and publish it, so the next agent can find the guidance without tracking down its author.
Publishing is not the end of the story — it is where the review period starts. When it lapses, the article is flagged instead of quietly sitting there.
Repeated searches with no article opened highlight questions to investigate. Use those signals to decide which knowledge needs clearer wording, a better title, or a new article.
A strong initial fit is an operations or support team of around 15–100 agents with a named operations or quality manager. This is our market focus, not a seat limit or a separate healthcare edition: your categories, departments and article content remain yours.
A past approval is a starting point. Resolvix flags published guidance when its review period passes, its approved content is edited, or negative feedback reaches the configured threshold.
Reviewed, approved, published. Your team has checked the guidance, and the record shows who approved it.
Your team needs to check whether the procedure still applies. Resolvix does not monitor payer portals or automatically detect a changed rule.
An edit to published guidance triggers an “edited after approval” flag. The manager can see that the current wording needs another review.
Review age and negative feedback add reasons to check the article. A Supervisor can confirm it is still accurate or send it back with specific changes.
Illustrative timeline. Flags identify review conditions; a person checks the underlying guidance.
Agents document what they solve. Supervisors control approval and publishing. Review and feedback keep the same knowledge useful after it goes live.
Written by its author. Hidden from other agents; Supervisors, Admins and read-only Reviewers can see it.
Submitted for a Supervisor or Admin to assess. The transition and the person making it are recorded.
Approved by a Supervisor or Admin, but not live yet. Approval and publishing remain separate decisions.
Available to your team in Resolvix — with a review clock and clear review signals.
Withdrawn from search. Archiving preserves its history; an Admin can restore it to Draft.
A Supervisor or Admin confirms the guidance still applies. This resets the review clock and adds a named confirmation to the history without changing the article’s version. Authors cannot confirm their own articles.
Record what needs fixing and return the article to Draft. It leaves published search while the author revises it and the approval process runs again.
Illustrative workload. Your manager sets the review routine; the dashboard shows the work waiting for attention.
Product captures from a demonstration workspace. Explore the review queue, knowledge health, article history and search gaps.
When a search is repeated at least twice with no article opened afterwards, Resolvix surfaces it as a knowledge gap worth investigating.
The current content check finds no published article mentioning this term. Investigate whether new guidance is needed.
A published article mentions the term, but the searches did not lead to an open. Check its title, wording and relevance.
An article open is a usage signal, not proof of resolution. Search-result counts and confirmed outcomes are not currently recorded, so managers investigate these patterns before deciding what is missing.
People with authoring permission can start an article from a gap, with the search term already in the title. Capture the procedure, submit it for review, and publish it for the next agent who needs it.
Illustrative claims topics · sample counts
Agents write and submit; Supervisors approve and publish; Reviewers read and rate; Admins manage access and settings. An Agent cannot see another agent’s drafts.
Supervisors and Admins can confirm an article without rewriting it. The action resets its review clock and records who checked it and when.
People can rate articles and leave written feedback. Enough low ratings since the last review trigger a flag for a manager to investigate.
Import articles from CSV, Excel or JSON with a preview and clear explanations for invalid rows. Admins can export the knowledge base to Excel.
Switch between English and Arabic, including a right-to-left Arabic layout, and choose a light or dark theme. Article content stays in the language your team wrote it; semantic matching works within a language, not reliably across languages.
Each customer has a separate application deployment and database. Resolvix-managed hosting is the default; customer-hosted delivery is available when infrastructure or procurement requirements call for it.
Managers can inspect article opens after searches, approval activity, review backlogs and feedback. These figures are demonstration data; they do not measure ticket resolution, handling time or money saved.
of searches led to an article being opened, over the last 30 days
articles under governance, across five lifecycle states
flagged for review, each with the reason recorded
knowledge gaps: repeated searches with no article opened
If yours isn’t here, ask it — a real person answers that address.
Ask a questionResolvix is where your team writes, reviews, publishes and finds operational guidance. Named ownership, approval history, review flags and search-gap signals make the answers accountable and maintainable after publication. “Trusted” means your people have approved and reviewed the guidance; the software does not independently verify its facts.
Semantic search helps find existing articles by meaning using a model running inside the application server. Optional revision generation proposes changes from written feedback and reviewer notes; it is disabled until configured, saves nothing automatically, and leaves approval and publishing with people. Local generation is the default provider option. Choosing an external provider sends article text and notes to that provider.
Three triggers, and the article carries whichever ones fired:
Both numbers are configuration, not law.
No. Your team creates, approves, publishes, searches and reviews knowledge directly in Resolvix. The complete workflow works without a helpdesk integration. For teams that want it, an optional Freshdesk sidebar provides access to published guidance; a read-only API also supports controlled access from your own tools. Neither is required to use Resolvix.
Yes — CSV, Excel or JSON. The import previews the whole file first, showing exactly what will be created, and names any row it cannot use and why. A file whose structure is broken is refused outright rather than half-applied, because no row can be trusted when the shape of the file cannot be.
Supervisors and Admins can approve and publish. Only Admins can archive or delete. Agents create and submit their own work; the Reviewer role reads and rates but cannot approve. Archiving keeps the article’s history; permanent deletion removes it.
Resolvix-managed dedicated hosting is the default: each customer has a separate deployment and database. Customer-hosted delivery uses the same product in your approved environment when required. Hosting location, data boundaries, responsibilities and commercial terms are agreed during scoping.
Review tasks and their reasons appear in the dashboard and review queue. Workflow emails and reminders are not available yet, so the team needs a regular review routine. Current email supports invitations and credential recovery.
It currently reports governance activity, ratings, search behaviour and article opens. An open does not prove that a ticket was resolved. Confirmed outcomes, search-result counts and handling-time reporting are not available yet. Any evaluation of rework, escalation or time saved needs an agreed customer-supplied baseline and data source.
Start with a claims, eligibility or portal question your agents keep asking. We’ll walk through capturing a solution, approving what becomes official, finding the guidance in Resolvix, and showing managers what needs attention.
Discuss one team, an agreed knowledge set and useful success measures. Use a sample procedure without patient or customer identifiers for the walkthrough.